Terms and conditions

Terms & Conditions

Effective Date: July 1, 2026

Welcome to Discordant Duo! By visiting our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

About Us

Discordant Duo LLC is an online store and content brand based in the United States. We create and sell anime, manga, gaming, and fandom-inspired merchandise, digital products, and other collectibles.

Products

We do our best to accurately display our products, colors, and descriptions. However, colors may vary slightly depending on your screen or device.

Some of our products are made to order through trusted production partners. Because of this, production and shipping times may vary.

Pricing

All prices are listed in U.S. Dollars (USD).

Prices, promotions, and product availability may change at any time without notice.

Payment

Payment is due at the time of purchase.

We accept the payment methods offered through our secure checkout. We do not store your payment information.

Order Processing

Orders are typically processed within 2–7 business days before shipping. Processing times may be longer during holidays, product launches, or periods of high order volume.

Shipping

Shipping estimates are provided as a guide and are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate shipping address. Discordant Duo LLC is not responsible for delays caused by shipping carriers, customs, weather, or other events outside our reasonable control.

Returns & Refunds

Please see our separate Returns & Refunds Policy for complete details.

Generally, we offer replacements or refunds only if an item arrives damaged, defective, or incorrect.

Digital products are non-refundable once they have been delivered or downloaded.

Digital Products

Digital downloads are licensed for personal use only.

You may not:

Resell our digital products.

Share or distribute the files.

Upload them to file-sharing websites.

Modify them for resale.

Use them to train artificial intelligence systems or machine learning models without our written permission.

Intellectual Property

All content on this website—including artwork, illustrations, characters, logos, branding, product designs, graphics, photos, text, downloads, and other creative materials—is the property of Discordant Duo LLC unless otherwise stated.

This includes, but is not limited to:

Discordant Duo

Miyo

Mika

Our mascots

Original artwork

Digital journals

Stickers

Bookmarks

Product designs

No part of our content may be copied, reproduced, redistributed, modified, sold, or used commercially without prior written permission.

Community Expectations

Discordant Duo is built around a welcoming community of anime, manga, BL, GL, gaming, and book lovers.

We ask everyone interacting with our community to be respectful toward creators, customers, and fellow fans.

Harassment, hate speech, discrimination, fraudulent activity, or abuse of our services may result in canceled orders or restricted access to our community spaces.

Limitation of Liability

To the fullest extent permitted by law, Discordant Duo LLC is not liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our total liability will never exceed the amount paid for the product giving rise to the claim.

Events Beyond Our Control

Occasionally, production or shipping may be delayed due to circumstances outside our reasonable control, including severe weather, natural disasters, power outages, shipping carrier disruptions, labor strikes, government actions, or other unexpected events.

If this happens, we'll do our best to keep you informed and work toward resolving the issue as quickly as possible.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes become effective once they are posted on this website.

Governing Law

These Terms & Conditions are governed by the laws of the State of Connecticut and the United States, without regard to conflict of law principles.

If you have any questions about these Terms & Conditions, please contact us using the customer support information listed on our website.