Shipping and delivery

Effective Date: July 1, 2026

Thank you for shopping with Discordant Duo LLC! We appreciate your support and are excited to get your order to you.

Order Processing

Most orders are processed within 2–7 business days before shipment.

Processing times may be longer during holidays, new product launches, sales, or periods of unusually high order volume.

Please note that processing time is separate from shipping time.

Shipping Methods

Shipping options and rates are calculated at checkout based on your location and the products in your order.

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United States

Standard Shipping: Approximately 3–30 business days (depending on item)

International

Delivery times vary by destination and may take 1–4 weeks or longer depending on customs processing and local postal services.

Please note that these are estimates and are not guaranteed delivery dates.

Print-on-Demand Products

Many of our products are made especially for you after you place your order through our trusted production partners.

Because products may be manufactured at different facilities, items from the same order may arrive in separate packages on different days.

Tracking Your Order

If tracking is available for your shipment, you will receive tracking information by email once your order has shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we work hard to ship orders as quickly as possible, delays can occasionally occur due to:

Severe weather

Postal or carrier delays

Customs processing

High shipping volumes

Holidays

Production delays

Other events beyond our reasonable control

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

Discordant Duo LLC is not responsible for packages shipped to an address entered incorrectly during checkout.

If you notice an error, please contact us immediately. We can only update your address if your order has not yet entered production or shipped.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

Checking around your delivery location.

Asking household members or neighbors.

Contacting your local postal carrier.

If you still cannot locate your package, please contact us and we will do our best to help investigate the issue.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

These fees are not included in the purchase price or shipping cost.

Questions About Your Order

If you have any questions regarding your shipment or delivery, please contact us through the customer support information listed on our website.

Please include your order number whenever possible so we can assist you more quickly.

Thank you for supporting Discordant Duo LLC. We truly appreciate every order and look forward to bringing a little more anime, manga, gaming, and fandom fun to your mailbox!